Privacy Policy

When you use Roby Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on how you interact with the site and the services you use. We seek to collect information that is reasonably necessary for operating the service, meeting legal and security requirements, and providing assistance to players.

Account and identity information

This may include your name, date of birth, contact details, username, account preferences and information needed to confirm that an account belongs to you. We may also receive information you provide when you contact support, submit a request, respond to a security check or otherwise communicate with us.

Verification and compliance information

To help protect the service and meet applicable obligations, we may request identity or age verification documents and related information. These records may be used to verify your identity, confirm eligibility, prevent unauthorised access, identify suspicious activity and support anti-fraud, anti-money-laundering and responsible gambling processes. Please provide information that is accurate, current and relevant to the request.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances and other transactions connected with your account. Payment information may be processed with payment service providers or other specialist partners. Depending on the payment method, we may receive limited payment details or confirmation information rather than complete payment credentials. Transaction records help us operate the account, investigate disputes, detect fraud and meet record-keeping obligations.

Technical, device and cookie information

When you visit the website, we may receive technical information such as your IP address, browser type, device type, operating system, language, approximate location, pages viewed, access times and interactions with website features. We may also use cookies and similar technologies to remember preferences, support essential functions, understand website use, improve performance and help protect accounts.

Information from other sources

Where appropriate, information may be provided by payment providers, identity verification services, fraud prevention services, technology providers or other parties involved in delivering the website. We may combine this information with information collected directly from you where this is necessary for account management, security, compliance or support.

We may use personal information for the purposes below. The particular information used and the applicable purpose will depend on the service you request, your account activity and the circumstances in which the information was collected.

• Create, maintain and administer your player account.
• Provide casino services, process account activity and display relevant account information.
• Process and record deposits, withdrawals and other transactions.
• Verify your identity, age and eligibility to use the service.
• Conduct security, fraud prevention, anti-money-laundering and other risk checks.
• Protect the website, accounts, systems and players from unauthorised activity or misuse.
• Respond to questions, complaints, technical issues and other support requests.
• Send service messages about your account, security, transactions, changes or important website information.
• Send marketing communications where permitted and where you have provided any consent that is required. You can withdraw consent or opt out of marketing communications.
• Understand how the website is used, improve its content and functionality, and test or develop services.
• Meet legal, regulatory, tax, accounting, dispute-resolution and record-keeping requirements.
• Establish, exercise or defend legal rights and manage business risks.

We do not treat personal information as something to collect without a purpose. If you do not provide information that is required for account operation, identity verification, payment processing, security or legal compliance, we may be unable to provide some or all services, complete a transaction or respond fully to a request.

Sharing information

Information may be shared where reasonably necessary with service providers that help operate the website, process payments, verify identity, provide technology, detect fraud, deliver communications, provide customer support or maintain security. Information may also be disclosed where required or permitted by applicable law, to respond to a valid legal process, protect rights and safety, investigate suspected misuse, or support a business transition.

Service providers may process information on our behalf and may have their own privacy terms. We expect appropriate parties handling information to apply suitable confidentiality and security measures. Information may be processed or stored in Australia or another country, depending on the services used and the location of relevant providers. Where information is handled overseas, we take reasonable steps appropriate to the circumstances.

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you use a website. Some are necessary for functions such as account access, navigation, security and session management. Other cookies may help us remember settings, measure website performance, understand general usage and improve content. Depending on the technology used, cookies may be temporary or remain on your device for longer.

You can manage, block or delete cookies through your browser settings. If you restrict essential cookies, some website features may not work properly, and you may need to enter information again. Browser controls may not remove every type of technology used by a website, so you should also review any relevant notices or settings presented on the site.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, authentication processes, secure communications and procedures for handling security incidents. No website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should keep account credentials confidential and contact support promptly if you believe your account or information has been compromised.

Retention of information

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Depending on the circumstances and applicable requirements, you may have rights relating to personal information we hold about you. These rights are subject to reasonable verification and any lawful exceptions. We may need to confirm your identity before responding, especially where a request concerns account security or sensitive records.

• Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that information.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where there is no continuing lawful or operational reason to retain it.
• Marketing consent: withdraw consent to marketing communications or opt out of marketing messages. Service and account messages may still be sent when they are necessary to operate your account or provide important information.
• Restriction or objection: in some situations, ask us to limit certain processing or object to a particular use of information.
• Complaint: raise a concern if you believe your information has not been handled appropriately.

To exercise your data rights, request access, request correction or deletion, or withdraw consent to marketing, contact support@robycasinos-aus.com. Please describe your request clearly and include enough information for us to understand what you are asking about. Do not send unnecessary payment credentials or other highly sensitive information in an email. We may ask for additional details to verify your identity and protect your account.

We will review privacy requests and respond within a reasonable timeframe, subject to identity checks, technical requirements, legal obligations and any applicable exceptions. A deletion request may not result in immediate removal of every record because certain information may need to be retained for legal, security, dispute-resolution or operational reasons. If information cannot be deleted, we will explain the relevant limitation where appropriate.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be made available on this page and will apply from the date stated or, if no date is stated, from publication. We encourage you to review this page periodically so you remain informed about how information is handled.