Responsible Gaming

Gambling can be enjoyable for some people, but it also carries a risk of financial, emotional and social harm. Outcomes are based on chance, and no strategy can guarantee a win. Past results do not predict future results, and a run of losses does not mean that a win is due. You should never gamble with the expectation that you will recover money you have lost.

Before opening a game or placing a wager, decide how much time and money you are comfortable spending. Consider gambling as an entertainment expense, similar to other leisure activities. Once your planned budget or time has been reached, stop playing. Do not increase your stake because you are winning, losing or feeling emotional.

• Only gamble with money set aside for entertainment after essential expenses have been covered.
• Set a spending limit and a time limit before you begin, and follow both limits.
• Keep track of deposits, wagers, wins and losses rather than relying on memory.
• Take regular breaks and avoid playing for longer than you intended.
• Do not chase losses by increasing bets or returning to play immediately after a loss.
• Do not borrow money, use credit intended for essentials or sell belongings to fund gambling.
• Avoid gambling when you are upset, stressed, tired, intoxicated or affected by medication.
• Keep gambling separate from paying rent, bills, school costs or other financial commitments.
• Do not assume that a bonus, promotion or special offer will result in a profit.
• Never allow another person to use your account or payment method.

Responsible gambling also means protecting your account and personal information. Use a secure password, keep your login details private and review your account activity regularly. If you believe someone else has accessed your account, stop using it and seek assistance through the available account support channels.

Make sure you understand the games and wagers you choose before participating. Read relevant game information and terms, and do not play if you are unsure how the game works. You should also understand that a result cannot be guaranteed or changed by previous outcomes, the amount you have wagered or the length of time you have been playing.

Personal limits can help you keep gambling within boundaries that you have chosen in advance. Depending on the options available to you, you may be able to request deposit, wagering, loss or time limits. A limit should be set before gambling begins and should reflect what you can genuinely afford. You should not treat a limit as a target or feel pressure to use the full amount.

If you feel that gambling is becoming difficult to control, consider taking a break or asking for your account to be closed or restricted. A break from gambling can give you time to review your spending, identify triggers and decide what support may be useful. Account restrictions are not a substitute for professional help, but they can be an important practical step.

Planning your limits

1. Review your income, essential expenses, debts and other commitments.
2. Choose an entertainment amount that will not affect your household budget if it is lost.
3. Decide how long each session will last and how often you will play.
4. Record your limits somewhere visible before you start gambling.
5. Stop when a limit is reached, even if you are winning or believe a loss may soon be recovered.
6. Review your choices regularly and reduce or pause gambling if your circumstances change.

Do not use gambling to manage financial pressure. If you are experiencing debt or money problems, prioritise practical financial advice and essential payments. Gambling while trying to resolve financial stress can make the situation more difficult.

A gambling break should be treated seriously. Do not try to avoid a restriction by creating another account, using another person's account or asking someone else to place wagers for you. If you have asked for help or account restrictions, follow the steps provided and seek independent support where appropriate.

It can also help to plan activities that do not involve gambling during your break. Spending time with family or friends, exercising, returning to hobbies and creating a clear daily routine may help reduce opportunities to gamble while you consider what support you need.

Gambling harm can develop gradually, and people may not always recognise the change themselves. It can affect finances, relationships, work, study, sleep, physical health and emotional wellbeing. You do not need to wait until a problem becomes severe before asking for help.

You may need support if you:

• Spend more time or money gambling than you planned.
• Think about gambling frequently or feel restless when trying to stop.
• Keep gambling to escape stress, loneliness, sadness or other difficult feelings.
• Chase losses or gamble with money needed for bills and daily living.
• Borrow money, use credit or hide transactions to continue gambling.
• Feel anxious, guilty, ashamed, irritable or distressed about your gambling.
• Argue with family, friends or colleagues because of gambling.
• Miss work, study, appointments or other responsibilities.
• Try to cut back or stop but find that you cannot maintain the change.
• Need to gamble with larger amounts or for longer periods to feel the same excitement.
• Return to gambling soon after deciding to stop.
• Feel that gambling is affecting your sleep, health, relationships or general wellbeing.

If any of these signs are familiar, stop gambling and speak with someone you trust. A trusted family member, friend, doctor, counsellor or gambling support service can help you consider your next steps. You can ask for support even if you are unsure whether your gambling is a problem.

It may be useful to be honest about how much time and money you spend gambling. Reviewing account activity, bank records and other expenses can help you understand the impact. If this feels difficult, ask a trusted person or qualified professional to support you through the process.

Family members and friends can also be affected by another person's gambling. If you are concerned about someone close to you, approach the conversation calmly, avoid blame and encourage them to seek professional support. Protect your own finances and wellbeing, and obtain independent advice before taking responsibility for another person's gambling debts.

If gambling is causing immediate distress, financial danger or thoughts of self-harm, seek urgent assistance through appropriate emergency or crisis services in your area. Your safety comes first.

Independent help is available across Australia for people affected by gambling, including family members and friends. Support services can provide confidential information, counselling, practical guidance and referrals. You can contact an appropriate gambling help service in your state or territory, speak with your doctor or ask a trusted person to help you find support.

Useful steps may include discussing your gambling with a professional, preparing a household budget, blocking gambling-related access where possible, arranging support from someone you trust and removing easy access to extra funds. Different approaches work for different people, so it is appropriate to ask for advice and choose a plan that fits your circumstances.

Our approach to player safety

Roby Casino encourages players to make informed decisions and use available account safety tools. Where account or responsible gambling support is available, players can ask about limits, breaks, restrictions or account closure. Requests may be subject to identity and account checks, and some changes may not be reversible immediately. Any applicable terms, safer gambling processes and legal requirements will apply.

We may take steps to protect players and the integrity of the service where activity raises responsible gambling or account safety concerns. This can include contacting a player, requesting information, applying restrictions or suspending access while a matter is reviewed. These steps are intended to support safer play and do not guarantee that gambling-related harm will be prevented.

Roby Casino does not encourage anyone to gamble beyond their means. If you are under the legal gambling age, do not use the service. Parents and guardians should use suitable device, payment and account controls to help prevent minors from accessing gambling services. Gambling should only take place where it is lawful and in accordance with applicable requirements.

Account security is an important part of safer gambling. Do not share your username, password or payment details. Use your own account and payment method, and tell the relevant support team if you believe your account has been compromised. Keeping your gambling account separate from essential household finances may also help you monitor spending.

Responsible gambling is a shared responsibility. Make decisions before you play, monitor your behaviour while you play and ask for help as soon as gambling no longer feels manageable. Taking a break is always a valid choice.